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 Refund & Return Policy — Bains Pro Academy

Effective Date: 16th June 2025

At Bains Pro Academy, we offer both soccer training services and merchandise through our website, www.bainsproacademy.com.

Please review the following Refund & Return Policy carefully.

1. Soccer Training Services

  • All sales of soccer training sessions, programs, and coaching services are final.

  • Due to the nature of our services, which involve scheduling and personalized preparation, we do not offer refunds once a booking or purchase has been completed.

  • If you need to reschedule a session, please contact us at BainsProAcademy@gmail.com at least 48 hours in advance of your scheduled session. We will do our best to accommodate rescheduling requests.

2. Merchandise Purchases (Important Notice)

  • All merchandise orders (including apparel, accessories, and other items) sold through our website are fulfilled, produced, and shipped directly by Printful, a third-party print-on-demand provider.

  • Bains Pro Academy does not handle, process, or manage returns, exchanges, or refunds for merchandise orders.

  • All merchandise returns, refunds, and exchange requests are governed solely by Printful’s return and refund policies.

  • Customers must contact Printful directly regarding any merchandise-related issues, including but not limited to:

    • Damaged or defective items

    • Incorrect items received

    • Shipping issues

    • Refund requests

  • Printful’s full return policy can be reviewed here: https://www.printful.com/policies/returns

  • Bains Pro Academy is not responsible for the outcome of any merchandise return or refund request handled by Printful.

3. Summary of Merchandise Terms

✅ Bains Pro Academy is not responsible for merchandise refunds, returns, or exchanges
✅ Merchandise is fulfilled by Printful and subject to Printful’s policies
✅ Customers must contact Printful directly regarding merchandise issues
✅ Please review Printful’s policy prior to purchase

4. Contact Us

For questions regarding soccer training services, or for general inquiries, you may contact us at:

Bains Pro Academy
Email: BainsProAcademy@gmail.com
Website: www.bainsproacademy.com

For merchandise-specific refund or return inquiries, please contact Printful directly.

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